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[Full-time] Communications at Unicom

2010-06-28 04:11:06

Location: South Manchester
URL: http://www.switchingon.com

Description:

Salary: £12k – £13k + bonus + 2 pay reviews per year.

Job Type: Permanent, Monday to Friday, 9am – 6pm.

Location: Based at our Head Office branch, Northenden, South Manchester.

The Role:
Communications is the verbal side of our provisioning department. Day to day duties include contacting new and existing customers to help resolve technical issues in relation to transfer of services. Individuals will also be required to verify new customer accounts, including any missing information such as direct debit details or confirmation of a customer’s postcode. The department is predominantly an outbound department and the role offers excellent variety and the opportunity to develop your skills.

Requirements:
To be considered for this role, applicants should ideally have experience working in customer service roles and possess some phone experience. Applicants should be able to demonstrate excellent customer care and service skills and an ability to build rapport with customers. An ability to explain technical information in a clear and understandable manner is essential. Strong organisation skills and an ability to work towards targets are also necessary. Full training in all areas is provided.

Benefits:
• £12k – £13k basic salary (dependent on experience)
• Excellent personal incentive bonus scheme (Up to 10% salary bonus per year)
• 2 generous salary reviews per year
• Up to 33 days holiday a year
• Newly refurbished, open plan offices
• Monday to Friday, 9am – 6pm
• Successful, expanding company
• Friendly atmosphere
• Full and comprehensive 2 week introductory training in the role
If you are interested in applying for the above position please e-mail your covering letter and CV to recruitment@switchingon.com stating which position you are applying for.

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[Full-time] Debt Recovery Administrator at Unicom

2010-06-28 04:10:03

Location: South Manchester
URL: http://www.switchingon.com

Description:

Salary: TBC

Job Type: Permanent, Monday to Friday, 9am – 6pm.

Location: Based at our Head Office branch, Northenden, South Manchester.

The Role:
An opportunity has arisen in our Debt Recovery department for a Debt Recovery Administrator. This role offers a challenging and exciting opportunity for the right individual to assist the ongoing progression of our legal administration process. The role will include the following:
• Carrying out internal reviews on accounts to ensure they are suited to commence the legal process.
• Issuing generic claim forms and relevant legal documents.
• Issuing subsequent correspondence.
• Providing written responses to debtors and relevant 3rd parties.
• Liaising with the Debt Recovery and Compliance departments on individual cases.
• Effectively managing collections to ensure balances are concluded and accounts are closed.

Requirements:
The suitable candidate should possess the following attributes:
• Excellent written and verbal communication skills.
• Ability to understand, overcome and explain complex issues in writing and over the phone.
• Ability to review and report on accounts in a swift and efficient manner.
• Ability to maintain regular audits and reports on collections resulting from legal action.
• Ability to work to strict deadlines and targets.

Benefits:
• Competitive starting salary (dependent on experience)
• Personal Incentive Bonus scheme (Up to 10% salary bonus per year)
• 2 generous salary reviews per year
• Up to 33 days holiday a year
• Brilliant promotional opportunities for motivated individuals
• Work for an Investors in People accredited company

If you are interested in applying for the above position please e-mail your covering letter and CV to recruitment@switchingon.com stating which position you are applying for.

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[Full-time] Retentions Advisors at Unicom

2010-06-28 04:08:12

Location: South Manchester
URL: http://www.switchingon.com

Description:

Salary: £14k – £15k + bonus + 2 pay reviews per year.

Job Type: Permanent, Monday to Friday, 9am – 6pm.

Location: Based at our Head Office branch, Northenden, South Manchester.

The Role:
We are seeking enthusiastic and target driven individuals to join our expanding retentions department. The role involves contacting customers that may be looking to cancel their services for a variety of reasons. Using objection handling and negotiation skills you will explore the issues leading up to the cancellation request with the purpose of resolving these issues and retaining the services. This role offers excellent variety in the range of issues that advisors will need to discuss and full training on these will be provided.

Requirements:
Direct experience in a customer retentions or sales role is not necessary, but advantageous. Applicants who have gained experience within a call centre, customer services or telecoms background are also welcome to apply. Applicants should be able to demonstrate excellent customer care and service skills, strong organisation and multi tasking skills and a customer focused attitude. Strong communication and negotiation skills are essential and target driven, self motivating individuals will thrive in this role.

Benefits:

£14k – £15k starting salary (dependent on experience)
Personal Incentive Bonus scheme (Up to 10% salary bonus per year)
Two generous salary reviews per year
Seasonal incentive schemes with a variety of prizes
Up to 33 days holiday a year
Regular subsidised social events
Full and comprehensive two week introductory training in the role
Continued structured training to help develop skills and abilities
Brilliant promotional opportunities for motivated individuals
Work for an Investors in People accredited company

How to Apply:
If you are interested in applying for the above position please e-mail your covering letter and CV to recruitment@switchingon.com stating which position you are applying for.

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[Full-time] Credit Controller at Unicom

2010-06-28 04:07:24

Location: South Manchester
URL: http://www.switchingon.com

Description:

Salary: £13k – £14k + bonus + 2 pay reviews per year.

Job Type: Permanent, Monday to Friday, 9am – 6pm.

Location: Based at our Head Office branch, Northenden, South Manchester.

The Role:
As a credit controller you will join a team of 15-20 people making outgoing phone calls to customers. Key duties will include; chasing payment by telephone and correspondence; resolving customer invoice queries; and ensuring the collection of all outstanding monies via direct debt, credit cards, cash payments and BACS.

Requirements:
To be considered for this role, applicants should ideally have experience working in a credit control position. Applicants who have gained experience within sales environments, customer services and customer retentions are also welcome to apply. Strong communication and negotiation skills are essential and target driven, self motivating individuals with strong organisation and multi tasking skills will thrive in this role. Full training on use of our database systems will be provided as well as an introduction to objection handling relating to payment issues.

Benefits:

£13k – £14k starting salary (dependent on experience)
Personal Incentive Bonus scheme (Up to 10% salary bonus per year)
2 generous salary reviews per year
Seasonal incentive schemes with a variety of prizes
Up to 33 days holiday a year
Regular subsidised social events
Full and comprehensive 2 week introductory training in the role
Continued structured training to help develop skills and abilities
Brilliant promotional opportunities for motivated individuals
Work for an Investors in People accredited company

How to Apply:
If you are interested in applying for the above position please e-mail your covering letter and CV to recruitment@switchingon.com stating which position you are applying for.

Apply to this job

[Full-time] Customer Service Advisor at Unicom

2010-06-28 04:05:57

Location: South Manchester
URL: http://www.switchingon.com

Description:

Salary: £13k – £15k + bonus + 2 pay reviews per year.

Job Type: Permanent, Monday to Friday, 9am – 6pm.

Location: Based at our Head Office branch, Northenden, South Manchester.

The Role:
As the first point of contact for all Unicom customers we require confident and empathetic individuals to join our customer services department. As a predominantly inbound department your role will be to resolve a range of customer enquires including billing queries, fault diagnostics and broadband issues. Some outbound calls will be made when necessary, primarily providing fault updates and courtesy calls. In addition you will liaise with wholesale suppliers for fault resolutions and engineer appointments. This role offers excellent variety and the opportunity to develop your skills.

Requirements:
To be considered for this position, applicants should ideally have experience working in customer service roles. Applicants should be able to demonstrate excellent customer care and service skills and an ability to build rapport with customers. Although foreign language skills are not a requirement an ability to speak foreign languages, including Urdu, Punjabi, Cantonese and Mandarin, would be advantageous. Strong organisation skills and capability to multi task are also necessary. Full training in all areas is provided.

Benefits:

£13k – £15k basic salary (dependent on experience)
Personal Incentive Bonus scheme (Up to 10% salary bonus per year)
2 generous salary reviews per year
Seasonal incentive schemes with a variety of prizes
Up to 33 days holiday a year
Full and comprehensive 2 week introductory training in the role
Continued structured training to help develop skills and abilities
Excellent promotional opportunities for motivated individuals
Work for an Investors in People accredited company
How to Apply:
If you are interested in applying for the above position please e-mail your covering letter and CV to recruitment@switchingon.com stating which position you are applying for.

Apply to this job